A couple was left without accommodation after their easyJet flight from Tenerife was delayed for 22 hours, causing major travel chaos.
Tenerife: A couple is really upset after being stuck at the airport for hours. Derek and Meryl Hesketh, from Southport, were supposed to fly back to Manchester but faced a huge delay.
They got an email saying their flight was pushed back by 22 hours. It was supposed to leave at 8:30 PM on Saturday, but they were told to expect a 6:30 PM departure the next day. The reason? Air traffic control issues due to fog in the UK.
Now, here’s the kicker: the email mentioned they could get a hotel room if needed. But when they asked easyJet staff for help, they were told there was nothing available. Talk about frustrating!
After checking out of their rental villa, they were left with no options. EasyJet had warned against booking their own place, saying they wouldn’t get reimbursed. But when they needed help, the staff just shrugged it off.
Derek shared his experience, saying it was tough to find easyJet staff to talk to. When he finally did, they claimed they couldn’t book hotels for anyone. He even checked online and found rooms, but they were super pricey—around £1,000 a night!
He felt trapped, especially with his wife being disabled. They were just waiting around, and the staff seemed to vanish. No food or drink vouchers were given, even though they were promised.
With no place to sit and a crowd of frustrated passengers, Derek described the scene as chaotic. He was worried they might be kicked out into the cold later. He felt let down by easyJet, saying they followed the rules but were left in a tough spot.
EasyJet did apologize, saying the delay was due to weather issues. They claimed customer safety is their top priority, but it’s hard to feel that way when you’re stuck in an airport with no support.
