Max Gattlin is on a mission to ease the morning rush at GP practices, making healthcare more accessible and efficient for everyone.
City: Today, GP practices are bustling with activity. They offer a ton of services, from physiotherapy to mental health support. Sometimes, you just need to get a repeat prescription, right?
But here’s the kicker: an average GP practice gets around 10,000 calls a month. And guess what? A big chunk of those calls comes in right at 8am. That’s a lot of people trying to get through!
Enter Max Gattlin. This tech-savvy guy, with a knack for digital transformation, is shaking things up. His team at Hanley Consulting, now part of X-On Health, is working to change the game and make that chaotic 8am rush a thing of the past.
Max’s brainchild, Surgery Assist, is a game-changer. It’s designed to improve the patient experience by streamlining calls. “Not everyone calling at 8am wants to book an appointment,” Max points out. Some might just need a prescription or want to see a different health professional.
The cool thing about Surgery Assist is that it directs callers to the right service. Max says the results have been “absolutely astounding.”
They’ve been rolling this out for two years, and the data shows it’s really helping. It’s cutting down phone queues by 30 to 40 percent, which is huge! But there’s still a high demand for GP appointments.
Max emphasizes that there’s a nationwide push to rethink how surgeries handle patient access. With the right tech, they can really improve the patient experience. Surgery Assist helps patients get to the right service without waiting in a long queue.
“Surgery Assist is our flagship digital support assistant,” Max explains. “It’s the first of its kind and is designed for GP practices across England.”
He adds, “We aim to share our expertise, understand what each surgery needs, and customize our digital assistant accordingly.”
They’re all about staying current with new tech, ensuring everything is secure and works well together. This is key to making real changes in healthcare.
So, why consider Surgery Assist? It automates routine tasks, cuts down on admin work, and helps patients access care quickly. Plus, it saves time and money for everyone involved.
With features like multilingual support and integration with the NHS App, it’s designed to make life easier for patients. And it even breaks down language barriers, making healthcare more inclusive.
Want to learn more? Check out their website: www.x-on.co.uk
