UK shoppers reveal their experiences with doorstep thefts and how some thieves are getting caught in the act
People are losing everything from fancy gadgets to high-end fashion items. But here’s the kicker: some thieves are opening their loot only to find things like cat litter or incontinence pads. Talk about a letdown!
With more folks shopping online, it’s no surprise that these “porch pirates” are getting bolder. November and December are the worst months for these crimes, thanks to all the holiday shopping.
Many victims are catching the thieves on their video doorbells, but it doesn’t seem to scare them off. A lot of people shared their stories, and it’s clear this is a growing problem.
Simon from Witney has had several packages stolen, including a pricey computer monitor. He’s frustrated because delivery drivers often just drop off packages and dash away, leaving them vulnerable.
Another woman in County Down lost her Ugg slippers, and she’s still waiting for a resolution. It’s been a nightmare for her, especially with the holidays approaching.
In Frome, a thief took a heavy package that turned out to be compostable cat litter. Emma, the intended recipient, caught the whole thing on her Ring doorbell. Can you imagine the thief’s face when he opened it?
Under the Consumer Rights Act, shoppers can get refunds for stolen items, but it’s still a hassle to report the theft. Some customers have even faced issues with Amazon, where they need to file a police report before anything gets done.
A recent survey showed that 73% of customers had trouble resolving delivery issues, and many are calling for better regulations.
Some people are taking matters into their own hands. Jacoby in London installed a lockbox after his packages kept disappearing. He’s seen plenty of footage of thieves in his neighborhood, and it’s clear they’re organized.
Ruth, also in London, had a package stolen right in front of her. She was home at the time, and it was replaced by Amazon, but she’s frustrated with how delivery companies operate.
Rob in Dundee had a three-month supply of powdered broccoli soup stolen. He jokes about the thief’s disappointment when they opened the box.
To avoid becoming a victim, it’s smart to choose specific delivery slots and track your packages. Installing a doorbell camera can help catch thieves in the act, too.
If you live in a flat or expect something valuable, consider using a secure locker service. And remember, only designate a “safe space” for deliveries if it’s out of sight.
If something goes missing, your contract is with the retailer, so reach out to them for a refund or replacement. It’s a hassle, but it’s your right as a consumer.