A Barclays IT issue has left a family homeless after their house purchase failed
Uxbridge: A family is now homeless due to a Barclays IT glitch. They couldn’t make payments for their new home.
Paola Mereu, 39, sold her house in Uxbridge. She and her husband planned to buy a new home in West Sussex.
On Friday, they had everything ready to move. But Barclays’ system failed, preventing them from completing the sale.
Barclays apologized, saying they are facing ongoing technical issues. Many customers are affected.
Mrs. Mereu shared her experience. They drove to West Sussex with a moving van full of their belongings.
While waiting outside their new home, her solicitor called with the bad news. They couldn’t complete the sale due to Barclays’ issues.
Now, they are staying with Mrs. Mereu’s mother in London. Their moving van is parked outside, filled with their things.
She feels uncertain about what to do next. They might face extra costs for not completing the sale.
Mrs. Mereu hoped the issues would be resolved by Monday. They had waited so long for this dream home.
Instead of joy, they ended up homeless. She described the situation as feeling like a TV show episode.
Barclays is reaching out to vulnerable customers for support. They are prioritizing calls to their helplines.
A Barclays spokesperson expressed regret for the ongoing issues. They assured customers that they are working hard to fix them.
Customers can still use their cards and withdraw cash. Barclays promises to keep customers informed as they resolve the problems.
