Barclays customers face account access issues, prompting calls for help from friends, family, or food banks amid ongoing technical problems.
London: Barclays is having a tough time with a big IT glitch. Many customers can’t access their accounts. This happened right on payday for a lot of people.
Reports say hundreds are facing issues like missing funds and interrupted services. Some customers are really struggling to pay bills or buy groceries.
The bank has apologized and said they are working on fixing the problem. They promise no one will lose money because of this issue.
However, people are upset about how Barclays is handling complaints. Many took to social media to express their frustration.
Some customers shared that they couldn’t buy food for their kids or withdraw cash. Barclays claims their ATMs are still working fine.
In a recent statement, Barclays said they are reaching out to vulnerable customers for support. They are prioritizing these calls to help those in need first.
On social media, Barclays suggested that one customer reach out to friends or family for help. This response didn’t sit well with everyone.
One woman said she had no one to turn to and found the reply upsetting. Barclays then shared links to food banks and other support services.
Meanwhile, a couple from Cumbria got locked out of their account while on their honeymoon in Australia. That’s a tough spot to be in!
Another customer from Wakefield said she transferred money to pay bills, but it never showed up. She faced an embarrassing moment when her card got declined at the store.
One mother shared her worry about not being able to buy milk for her baby. She was in tears, feeling helpless.
Another customer expressed frustration about having to cancel a food delivery for her kids. She felt it was unfair since it was her money.
Barclays has been responding to complaints with apologies. They assure customers they are working hard to resolve the issues.
They also mentioned that HMRC is working with them to help those filing tax returns. Customers can still file on time without penalties.
