A Bromley care home has closed, relocating 26 residents after an inadequate inspection.
Bromley: A care home has closed after being rated inadequate. The home had 26 residents who now need new places to live.
The closure happened on January 16. The local authority helped residents find new homes.
The Care Quality Commission (CQC) found that residents at Queens Court didn’t always get proper care. Staff struggled to understand their needs and preferences.
Staff didn’t always act to keep residents safe. The report noted that lessons weren’t learned when issues arose.
Queens Court could accommodate 31 people, including some with dementia. The CQC had inspected the home after it was taken over by Lorven Housing Ltd.
Previously, the home was also rated inadequate under its former provider. After the latest inspection, the CQC said the home was safe and well-led.
Despite this, Lorven Housing decided to close Queens Court. The CQC is still in touch with the local authority to support residents.
Inspectors found that residents and families weren’t always involved in care planning. They also lacked access to care records.
Some care plans for dementia patients didn’t include necessary assessments. This raised concerns about staff following residents’ rights.
Additionally, some care plans used inappropriate language. For instance, one described a resident as “suspicious” without context.
However, residents felt staff were kind. They appreciated the activity coordinator’s weekly programs aimed at improving wellbeing.
Lorven Housing, located in Croydon, chose not to comment when asked. Mr. Ananda Chakravarthy Kota is responsible for services at Queens Court.
Bromley council has also been contacted for a statement.
