A couple from Weymouth faced unexpected delays and challenges after their Easyjet flight was canceled, leaving them stranded in Egypt.
Sharm El Sheik: Maureen and Richard Pitman were ready to head home after a lovely two-week holiday. But when they got to the airport, things took a turn. They were shocked to find out they couldn’t board their Easyjet flight.
Easyjet explained that the plane was too heavy for the weather conditions, which meant 11 passengers, including the Pitmans, were left behind. Maureen, 58, recalled the chaos at the gate, with staff holding passports and telling everyone they couldn’t board.
At midnight, they were taken to a hotel, which was more like a basic room. They were told they’d be flying home the next day. But when morning came, they learned the next flight to Bristol wouldn’t leave until January 13, four days later than planned.
They were supposed to land in Bristol, but the new flight would take them to Gatwick, which is a long way from home. Maureen, who needs daily medication, was told to “prove it” when she asked for help after running out of her supplies.
Feeling overwhelmed, Maureen said it was heartbreaking. They’ve submitted claims for compensation for their unexpected stay and the taxi ride home, but so far, they’ve been turned down.
Originally, their son was going to pick them up, but he couldn’t make the trip due to work. Maureen expressed frustration, saying it cost them £485 in total. It’s not just about the money; it’s about how they were treated. She worries about others who might not have extra funds in such situations.
She vowed never to travel without extra medication again. The couple felt like they were treated poorly, like cattle, and they want to warn others to be prepared for emergencies when traveling.
Despite the troubles, Maureen reflected on their magical holiday but felt relief when they finally boarded a flight back to England. She couldn’t shake the worry of whether they’d ever get home.
Easyjet later commented that the situation was not what they expect for their customers and are working to resolve the issues with the Pitmans, ensuring they receive the support and compensation they deserve.
