A UK community worker faced an hour-long questioning in Chicago over eVisa issues
Chicago: A community organizer had a tough time at the airport. They feared missing their flight home due to eVisa issues. Airline staff questioned them for over an hour about their visa status.
Marzena Zukowska, 35, faced this ordeal at Chicago O’Hare airport. This incident highlights problems with the new digital visa system for UK residents. Now, travelers rely on airlines to verify their immigration status digitally.
Marzena, who has dual Polish and US nationality, showed their Polish passport. However, Tap Portugal staff insisted on seeing proof of their UK visa. Marzena explained they had settled status, which is now digital only.
Despite their explanation, airline staff suggested applying for a visitor’s visa. Marzena, living in Liverpool, was confused since they didn’t qualify for one. They tried to show staff their eligibility using their phone.
Marzena felt stuck in a loop of questions. The airport was quiet, and other employees watched the situation unfold. They mentioned working for an immigration rights organization, which made the situation even more frustrating.
The airline manager attempted to call the UK Home Office hotline but couldn’t get through. Marzena was then asked for other proof of residency, like a driver’s license or tenancy agreement.
Worried about missing their flight and crucial egg-freezing treatment, Marzena felt the pressure. They had a limited time to take medication for the procedure.
Finally, after showing the UK visas and immigration website on their phone, they were allowed to board the flight to Manchester on January 15.
Marzena’s experience raised concerns about the eVisa system. They felt the UK government was shifting responsibility onto airlines and landlords. This creates accessibility issues for those less familiar with the system.
Others have faced similar challenges. An Indian national traveling from Las Vegas to Newcastle had airport staff unaware of the eVisa changes. He was eventually allowed to board after explaining the situation.
A Home Office spokesperson stated they are addressing concerns and providing support for travelers. They emphasized the benefits of eVisas, which cannot be lost or tampered with.
UK Border Force is also offering a 24/7 support service for carriers and a helpline for passengers. The situation continues to evolve as more people navigate the new system.
